Part 3 Customer service standards for English service providers and English wholesalersF1

1. 17AInterpretation of Part 3
2. 17BExclusions
3. 17CKeeping of appointments
4. 17DComplaints, account queries and requests about payment arrangements
5. 17ENotice of interruption of supply
6. 17FEntitlement to payment or credit where supply not restored as promised or as required
7. 17GPressure standard
8. 17HFlooding from sewers – internal flooding of buildings
9. 17IFlooding from sewers – external flooding and flooding of non-domestic outbuildings
10. 17IADomestic customers in arrears
11. 17IBMoving to measured charging for supply of water
12. 17ICReading of meters
13. 17IDCore priority services
14. 17IEWater quality notices: restrictions on consumption etc. of water
15. 17IFIndexation
16. 17JTiming etc. of payments under regulations 17C to 17H and 17IA to 17IE
17. 17JATiming of payments under regulation 17I
18. 17KPayments by English wholesalers to English service providers
19. 17LMeans of payment, including where customer is in arrears
20. 17MPayments not to affect other legal liabilities
21. 17NNotice of rights to be given to customers
22. 17OReference of disputes to the Authority
23. 17PReview