Regulation 17L Means of payment, including where customer is in arrearsF1

(1)

A customer who is entitled to payment under this Part may ask the English service provider concerned to make the payment directly to the customer.

(2)

If the customer has not asked for direct payment, the English service provider may make the payment directly to the customer or by credit to the customer’s account.

(3)

If—

(a)

a customer of an English service provider is entitled to a payment under this Part but owes money to the English service provider; and

(b)

at the material time, the customer’s debt to the English service provider has been outstanding for more than 6 weeks;

the English service provider must make the payment, or so much of it as does not exceed the amount that the customer owes, by credit to the customer’s account.

(4)

For the purposes of paragraph (3)(b), “the material time” is—

(a)

if the payment is payable without a written claim being made, the time when it becomes payable; or

(b)

otherwise, the time when the customer makes a written claim for it.

Annotations

Textual amendments

F1: Pt. 3 inserted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 7 (with reg. 9)