Regulation 17O Reference of disputes to the AuthorityF1
In this regulation, “dispute” means—
a dispute between an English service provider and a customer as to the right of the customer to a payment or a credit to the customer’s account; or
a dispute between an English service provider and an English wholesaler as to the right of the English service provider to a payment under regulation 17K or the right of a customer to a payment or credit to the customer’s account.
If a dispute arises under this Part either party to the dispute may refer the matter to the Authority for determination.
The Authority may require an English service provider, an English wholesaler or a customer to provide information or other assistance for the purpose of enabling the Authority to make a determination under paragraph (2).
A requirement imposed on an English service provider or an English wholesaler under paragraph (3) is enforceable under section 18 of the WIA (orders for securing compliance with certain provisions) by the Authority.
If a dispute under paragraph (1)(a) is determined by the Authority in the customer’s favour but the English service provider fails to give effect to the determination, the customer may set off the amount in question against any liability that he has to the English service provider.
Annotations
Textual amendments
- F1
Pt. 3 inserted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 7 (with reg. 9)