Regulation 17JA Timing of payments under regulation 17IF1F2

Where an English service provider is required to make a payment to a customer under regulation 17I, the English service provider must make the payment to the customer before the end of the period of 20 working days beginning with the day on which the customer makes a claim under paragraph (5) of that regulation.

If the English service provider fails to make the payment to the customer in accordance with paragraph (1), it must pay the customer £40.