Regulation 35 Provision of information
Any person may request a relevant supplier to send to the person making the request a copy of any record maintained by the relevant supplier under regulation 34 and the relevant supplier must, within 7 days of the receipt of the request, send a copy of the record requested to the person who requested it.
A relevant supplier must comply with a request under paragraph (1)—
in the case of a request relating to a water supply zone, free of charge if the person receives a supply of water in the zone; or
in any other case, on payment of such reasonable charge as the relevant supplier may determine.
Paragraph (1) does not oblige a relevant supplier to comply with a request which is vexatious.
Where a relevant supplier has previously complied with a request which was made by any person, paragraph (1) does not oblige it to comply with a subsequent identical or substantially similar request from that person unless a reasonable interval has elapsed between compliance with the previous request and the making of the subsequent request.
A water undertaker must include in, or append to, at least one of the accounts sent to each customer in any year a statement informing customers of their rights under paragraph (1).
As soon as possible after an event which, by reason of its effect or likely effect on the water supplied by a relevant supplier, gives rise or is likely to give rise to a significant risk to human health the relevant supplier must notify—
in every case—
every appropriate local authority;
the Public Health Wales National Health Service Trust;
the Council; and
the Welsh Ministers; and
in any case where the event gives rise or is likely to give rise to a significant risk to human health in England—
Public Health England; and
the Secretary of State.
Where a person has received a notification under paragraph (6), that person may require the relevant supplier to provide such further information relating to the event and its consequences as that person may reasonably require.