Regulation 4 Pre-commencement complaints where there has been two decisions on the complaintI1
United Kingdom
Sections 334 to 336A and 338, and provisions made under them, continue to have effect in relation to a pre-commencement complaint where before the commencement date—
a prescribed officer has referred the complaint to a superior officer under old regulation 21(c) (referral following a first substantive decision by the prescribed officer); and
the superior officer has notified the complainant of his or her decision under old regulation 24.
Paragraph (1) does not apply to a finalised complaint.
A complaint to which paragraph (1) applies is referred to in these Regulations as “a Part 2 complaint”.
In its application to a communication purporting to relate to a Part 2 complaint, old regulation 19(b) (further communications amounting to a new complaint) applies as if—
the reference to “these Regulations” were to the new regulations; and
the reference to “a new service complaint” were to a service complaint within the meaning of section 340A.
Annotations
Commencement
- I1
Reg. 4 in force at 1.1.2016, see reg. 1