Section 11 Power to make supplementary provision about local bus service contractsI1

punctuality, reliability and safety;

frequency and timing;

routes and areas of operation;

arrangements for determining when passengers are taken up or set down;

embarkation points and disembarkation points;

booking journeys;

record keeping;

vehicles (including facilities to be made available and information to be displayed on vehicles), vehicle emissions, and types of fuel or power;

connections to public passenger transport services and to section 19 services;

passenger journeys involving travel on more than one local bus service, or travel on both a local bus service and public passenger transport services or section 19 services;

ticketing, fares, and how entitlement to travel may be evidenced;

education and training;

interaction with customers, including in connection with customer feedback, and procedures for dealing with complaints and incidents;

compliance with statutory requirements;

incentives for improving the quality of a service;

facilities and amenities to be made available to any person;

payments to any person.

set out a standard form for terms that must be included in a local bus service contract;

prescribe circumstances in which that standard form may or must be used in a local bus service contract.