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Article 25 Enforcement bodiesF1

United Kingdom

Original text. Later amendments are not shown.

1.

Regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013 designates the body responsible for the enforcement of this Regulation.

2.

Any passenger may submit a complaint about an alleged infringement of this Regulation to the body designated under regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013. That body must provide passengers with a substantiated reply to their complaint within a reasonable period of time, under the provisions in Article 24.

3.

The passenger must, as a first step, submit the complaint covered by this Regulation to the carrier or terminal operator. The body designated under regulation 8 of the Merchant Shipping (Passengers' Rights) Regulations 2013 is the appeal body for complaints not resolved under Article 24.

Annotations

Textual amendments

F1

Art. 25 substituted (31.12.2020) by The Merchant Shipping (Passengers' Rights) (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/649), regs. 1, 7(12); 2020 c. 1, Sch. 5 para. 1(1)