OpenLegislation

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (revoked)

EU Regulation No 524/2013 · Adopted 21 May 2013 · Extends to United Kingdom

Original text. legislation.gov.uk does not revise this item, so later amendments are not shown here. Changes made to it are listed under each provision when known.

Regulation (EU) No 524/2013 of the European Parliament and of the Council

of 21 May 2013

on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (revoked)

F1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Annotations to the whole text

Textual amendments

F1

Regulations revoked (31.12.2020) by The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 10; 2020 c. 1, Sch. 5 para. 1(1)

Contents

  1. Chapter I: GENERAL PROVISIONS Repealed
  2. 1Subject matter Repealed
  3. 2Scope Repealed
  4. 3Relationship with other Union legal acts Repealed
  5. 4Definitions Repealed
  6. Chapter II: ODR PLATFORM Repealed
  7. 5Establishment of the ODR platform Repealed
  8. 6Testing of the ODR platform Repealed
  9. 7Network of ODR contact points Repealed
  10. 8Submission of a complaint Repealed
  11. 9Processing and transmission of a complaint Repealed
  12. 10Resolution of the dispute Repealed
  13. 11Database Repealed
  14. 12Processing of personal data Repealed
  15. 13Data confidentiality and security Repealed
  16. 14Consumer information Repealed
  17. 15Role of the competent authorities Repealed
  18. Chapter III: FINAL PROVISIONS Repealed
  19. 16Committee procedure Repealed
  20. 17Exercise of the delegation Repealed
  21. 18Penalties Repealed
  22. 19Amendment to Regulation (EC) No 2006/2004 Repealed
  23. 20Amendment to Directive 2009/22/EC Repealed
  24. 21Reports Repealed
  25. 22Entry into force Repealed
  26. Signature
  27. Annex: Information to be provided when submitting a complaint Repealed
  28. (1)Division (1) Repealed
  29. (2)Division (2) Repealed
  30. (3)Division (3) Repealed
  31. (4)Division (4) Repealed
  32. (5)Division (5) Repealed
  33. (6)Division (6) Repealed
  34. (7)Division (7) Repealed
  35. (8)Division (8) Repealed
  36. (9)Division (9) Repealed
  37. (10)Division (10) Repealed
  38. (11)Division (11) Repealed
  39. (12)Division (12) Repealed
  40. (13)Division (13) Repealed
  41. (14)Division (14) Repealed
  42. (15)Division (15) Repealed
  43. (16)Division (16) Repealed

1Subject matterF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2ScopeF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3Relationship with other Union legal actsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4DefinitionsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5Establishment of the ODR platformF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6Testing of the ODR platformF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7Network of ODR contact pointsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8Submission of a complaintF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9Processing and transmission of a complaintF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10Resolution of the disputeF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11DatabaseF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12Processing of personal dataF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13Data confidentiality and securityF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14Consumer informationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15Role of the competent authoritiesF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16Committee procedureF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17Exercise of the delegationF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18PenaltiesF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19Amendment to Regulation (EC) No 2006/2004F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20Amendment to Directive 2009/22/ECF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21ReportsF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22Entry into forceF1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Signature

F1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(1)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(2)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(3)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(4)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(5)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(6)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(7)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(8)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(9)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(10)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(11)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(12)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(13)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(14)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(15)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(16)F1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .