Regulation 52 No sanctions without receipt of complaints or informationI1
England, Wales and Scotland
F1Subject to paragraph (4), the Secretary of State must not impose a sanction under this Part unless—
an eligible complaint is referred to the Secretary of State in accordance with regulation 59;
a complaint is made to the Secretary of State under regulation 60 F2or 60A; or
information is received by the Secretary of State from—
a person specified in paragraph (3); or
an authorised person,
in respect of a matter described in paragraph (2).
A matter referred to in paragraph (1) is any of the following—
an improver has breached the consent provision;
a notifier has breached the disclosure and acknowledgment provisions;
an authorised person has breached the relevant requirements;
a relevant person has failed to take a consumer credit modifying step.
Paragraph (1) does not apply where the Secretary of State is satisfied that an authorised person has breached a requirement to provide information to the Secretary of State under regulation 86.
Annotations
Textual amendments
- F1
Words in reg. 52(1) substituted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 8(a)
- F2
Words in reg. 52(1)(b) inserted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 8(b)
- F3
Words in reg. 52(3)(a) substituted (26.7.2013 for specified purposes, 1.4.2014 in so far as not already in force) by The Financial Services and Markets Act 2000 (Regulated Activities) (Amendment) (No.2) Order 2013 (S.I. 2013/1881), art. 1(2)(6), Sch. para. 44(c)
- F4
Reg. 52(3)(c)(d) inserted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 8(c)
- F5
Reg. 52(3)(e) inserted (1.4.2014) by The Enterprise and Regulatory Reform Act 2013 (Competition) (Consequential, Transitional and Saving Provisions) (No. 2) Order 2014 (S.I. 2014/549), art. 1(1), Sch. 1 para. 47 (with art. 3)
- F6
Reg. 52(4) inserted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 8(d)