Chapter 1 Interpretation, scope, complaints

England, Wales and Scotland

1. 51Interpretation – Part 8
2. 52No sanctions without receipt of complaints or information
3. 53Sanctions
4. 54Enforcement undertakings
5. 55Eligible complaints – breach of the consent provision
6. 56Eligible complaints – breach of the disclosure and acknowledgment provisions
7. 57Eligible complaints – breach of the relevant requirements by the green deal provider or the green deal installer
8. 57AEligible complaints – breach of the relevant requirements by a green deal assessor
9. 58Eligible complaints – failure to take consumer credit modifying step
10. 59Referral of eligible complaints to the Secretary of State
11. 60Complaints where there is no green deal provider
12. 60AComplaints – breach of the relevant requirements by a green deal certification body