Regulation 57A Eligible complaints – breach of the relevant requirements by a green deal assessorF1
An eligible complaint in respect of a breach of the relevant requirements by a green deal assessor is a complaint—
if made when there is no energy plan or green deal plan with a green deal provider for installation of any of the improvements recommended by the assessor—
to the assessor;
by the owner or occupier who arranged for a qualifying assessment to be carried out by the assessor; and
which the assessor is required to handle under the code of practice; or
if made when there is an energy plan or green deal plan with a green deal provider for installation of one or more of the improvements recommended by the assessor—
to the green deal provider;
by the improver or the bill payer; and
which the green deal provider is required to handle under the code of practice.