Regulation 59 Referral of eligible complaints to the Secretary of StateI1
England, Wales and Scotland
An eligible complaint (except one to which paragraph (2) F1or (3) applies) may only be referred to the Secretary of State by an ombudsman and where—
the complaint has been referred to and considered by the ombudsman in accordance with that ombudsman’s scheme; and
either—
the complaint has not been resolved to the satisfaction of the complainant; or
having considered the complaint, the ombudsman considers that it may be appropriate to impose cancellation, reduction, withdrawal or suspension.
An eligible complaint in respect of the disclosure and acknowledgment provisions may only be referred to the Secretary of State by a green deal provider or a recipient.
An eligible complaint in respect of a breach of the relevant requirements by a green deal assessor may only be referred to the Secretary of State by the complainant where the complaint—
has been referred to and considered by the certification body on whose membership list the assessor is included; and
has not been resolved to the satisfaction of the complainant.
Annotations
Textual amendments
- F1
Words in reg. 59(1) inserted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 11(a)
- F2
Reg. 59(1)(b) substituted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 11(b)
- F3
Reg. 59(3) inserted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 11(c)