Paragraph 3 F1

“customer complaint” is a complaint made by an improver or a bill payer in relation to an energy plan or a green deal plan;

“green deal plans cancelled” means green deal plans cancelled by the green deal provider due to non-payment of green deal instalments;

“green deal operations” means marketing and other activities related to the establishment of green deal plans or energy plans, including arrangements with other green deal participants;

“partnership arrangement” is an arrangement in which organisations agree to work together in relation to—

but does not include an arrangement with another green deal participant, a supplier of energy efficiency improvements or materials or products for such improvements or a person engaged as an adviser to the green deal provider.