Regulation 6B Complaints requiring investigationF1

(1)

In dealing with a complaint specified in regulation 6B(2), the responsible body must—

(a)

make a written record of the complaint;

(b)

investigate the complaint;

(c)

send the complainant a written acknowledgement of the complaint within 3 working days of the day on which the complaint is received;

(d)

subject to regulation 6C, send the complainant a written report of the investigation within 20 working days of the day on which the complaint is received.

(2)

A complaint is specified if—

(a)

it is a complaint which is not specified in regulation 7(2); and

(b)

the responsible authority considers that it is a serious or complex complaint which is not capable of being resolved without an investigation.

Annotations

Textual amendments

F1: Regs. 6A-6D substituted for reg. 6 (1.4.2017) by The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016 (S.S.I. 2016/401), regs. 1(1), 2(5) (with reg. 3)