Paragraph 5 Feedback and complaintsF1
Whether there are systems and processes—
(a)
for gathering feedback concerning promotion or marketing of the scheme;
(b)
for directing complaints concerning promotion or marketing of the scheme to the correct channels for resolution;
(c)
for evaluating feedback and complaints concerning promotion or marketing of the scheme and sharing such feedback and complaints with the scheme proprietor and the trustees of the scheme;
(d)
for taking into account feedback and complaints concerning promotion or marketing of the scheme in the design of promotion or marketing of the scheme;
(e)
for reporting to the scheme proprietor and the trustees as to how feedback and complaints have been taken into account in the design of promotion or marketing of the scheme.