Part 3 COMPLAINTS HANDLING PROCEDURE
- 34Meaning of complaints handling procedure
- 35Statement of principles
- 36Obligation for listed authority to have complaints handling procedure
- 37Model complaints handling procedures
- 38Obligation for listed authority to comply with model CHPs
- 39Declaration of non-compliance of complaints handling procedure
- 40Submission of description of complaints handling procedure: general
- 41Application of other enactments
- 42Promotion of best practice etc.