Section 37 Model complaints handling proceduresI1

(1)

The Ombudsman may publish model complaints handling procedures for listed authorities.

(2)

A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.

(3)

The Ombudsman may publish different model CHPs for different purposes.

(4)

Before publishing a model CHP the Ombudsman must consult such listed authorities and other persons as the Ombudsman thinks fit.

(5)

The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so, subsection (4) applies.

(6)

Where a model CHP is revised and re-published, section 38 has effect with the following modifications—

(a)

any specification under section 38(1) in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,

(b)

any other reference to a model CHP is to the model CHP as revised and re-published,

(c)

section 38(2)(b) is omitted.

(7)

The Ombudsman may withdraw any model CHP at any time; and any specification under section 38(1) in relation to the model CHP ceases to have effect upon that withdrawal.

Annotations

Commencement

I1: S. 37 in operation at 24.5.2021 by S.R. 2021/113, art. 3