Section 36 Obligation for listed authority to have complaints handling procedureI1

(1)

A listed authority must ensure—

(a)

it has a complaints handling procedure in respect of action taken by the listed authority, and

(b)

any such procedure complies with the statement of principles.

(2)

A listed authority which is responsible for a complaints handling procedure—

(a)

in relation to, or

(b)

operated by,

another listed authority, must ensure the procedure complies with the statement of principles.

Annotations