Paragraph 2 Making a complaint

–

(1)

A written complaint shall be made by a notice of complaint sent to the Sub-Committee.

(2)

A notice of complaint–

(a)

shall be sent to the Sub-Committee within 28 days of the date on which the complainant has been advised that the bus operator has determined the relevant complaint;

(b)

shall state the full name and address of the complainant;

(c)

may specify some other address as being the address to which documents may be sent in connection with the complaint;

(d)

shall specify the date on which the relevant complaint was made and the nature of any determination made by the bus operator on that complaint; and

(e)

may include any representations which the complainant wishes to make.

(3)

The notice of complaint shall be signed by the complainant or an authorised representative.