Paragraph 3 Action upon receipt of notice of complaint

–

(1)

Upon receiving a notice of complaint in accordance with paragraph 2, the Sub-Committee shall–

(a)

send an acknowledgement of receipt to the complainant;

(b)

enter particulars of the complaint in a register maintained by the Sub-Committee for that purpose; and

(c)

send a copy of the notice of complaint to the bus operator.

(2)

Upon receiving a copy of the notice of complaint in accordance with sub-paragraph (1)(c), the bus operator shall within 21 days send to the Sub-Committee a copy of–

(a)

the original representations contained in the relevant complaint;

(b)

its response to those representations; and

(c)

its response to the notice of complaint.