Regulation 4 Procedure for informal resolution of complaintsI1
Northern Ireland
F1Following referral of a complaint suitable for informal resolution from the Ombudsman, the appropriate authority shall appoint a member, who shall be known as “the appointed member”, to take steps mentioned in subsections (2), (3) and (4) .
Subject to paragraph (3) below, the appointed member shall as soon as practicable—
seek the views of the complainant and the member concerned about the matter;
give the member concerned an opportunity to comment orally or in writing on the complaint; and
take such other steps as appear to him appropriate.
The appointed member shall not, for the purpose of informally resolving a complaint, tender on behalf of the member concerned an apology for his conduct unless he has admitted the conduct in question.
The appointed member shall, for the purpose of informally resolving a complaint, invite the complainant to record in writing his satisfaction with the resolution of the complaint.
Annotations
Textual amendments
- F1
Words in reg. 4(1) substituted (10.9.2004) by Police Service of Northern Ireland (Conduct etc) (Amendment) Regulations 2004 (S.R. 2004/315), regs. 1, 6(b)
Commencement
- I1
Reg. 4 in operation at 6.11.2000, see reg. 1