Regulation 14 Withdrawal of complaintsI1

A complaint may be withdrawn at any time by the person who made the complaint and the withdrawal may be notified—

A local authority must as soon as reasonably practicable write to the person who has withdrawn a complaint orally to confirm the oral withdrawal of a complaint.

Where a complaint has been withdrawn, a local authority may nevertheless continue to investigate any issues raised by a complaint in accordance with Part 4, should the local authority consider that it is necessary to do so.