Digital Markets, Competition and Consumers Act 2024

2024 c. 13 · Enacted 24 May 2024 · Extends to United Kingdom

Contents

1. Part 1: Digital Markets
2. Chapter 1: Overview
3. 1Overview
4. Chapter 2: Strategic Market Status
5. Power to designate undertaking as having SMS
6. 2Designation of undertaking
7. 3Digital activities
8. 4Link to the United Kingdom
9. 5Substantial and entrenched market power
10. 6Position of strategic significance
11. 7The turnover condition
12. 8Turnover of an undertaking
13. Procedure
14. 9Initial SMS investigations
15. 10Further SMS investigations
16. 11Procedure relating to SMS investigations
17. 12Closing an initial SMS investigation without a decision
18. 13Consultation on proposed decision
19. 14Outcome of SMS investigations
20. 15Notice requirements: decisions about whether to designate
21. 16Notice requirements: decisions to revoke a designation
22. 17Existing obligations
23. 18Designation period
24. Chapter 3: Conduct requirements
25. Imposition of conduct requirements
26. 19Power to impose conduct requirements
27. 20Permitted types of conduct requirement
28. 21Content of notice imposing a conduct requirement
29. 22Revocation of conduct requirements
30. 23Transitional provision relating to conduct requirements etc
31. 24Consultation in relation to a conduct requirement
32. 25Duty to keep conduct requirements under review
33. Enforcement of conduct requirements
34. 26Power to begin a conduct investigation
35. 27Consideration of representations
36. 28Closing a conduct investigation without making a finding
37. 29Countervailing benefits exemption
38. 30Notice of findings
39. 31Enforcement orders
40. 32Interim enforcement orders
41. 33Duration of enforcement orders
42. 34Revocation of enforcement orders
43. 35Duty to keep enforcement orders under review
44. Commitments relating to conduct requirements
45. 36Commitments
46. 37Duty to keep commitments under review
47. Final offer mechanism
48. 38Power to adopt final offer mechanism
49. 39Collective submissions
50. 40Final offer mechanism
51. 41Final offers: outcome
52. 42Final offer orders: supplementary
53. 43Decision not to make final offer order
54. 44Duration and revocation of final offer orders
55. 45Duty to keep final offer orders under review
56. Chapter 4: Pro-competition interventions
57. 46Power to make pro-competition interventions
58. 47Power to begin a PCI investigation etc
59. 48Procedure relating to PCI investigations
60. 49Consultation on proposed PCI decision
61. 50PCI decision
62. 51Pro-competition orders
63. 52Replacement of pro-competition orders
64. 53Duration and revocation etc of pro-competition orders
65. 54Consultation
66. 55Duty to review pro-competition orders etc
67. 56Commitments
68. Chapter 5: Mergers
69. 57Duty to report possible mergers etc
70. 58Qualifying status
71. 59Value of consideration
72. 60Content of report etc
73. 61Application of the duty to report etc
74. 62Acceptance of report
75. 63Delay to possible mergers etc
76. 64Timing of a reportable event
77. 65Authorisation for one person to act for another
78. 66Applications for review of decisions relating to mergers
79. 67Regulations about duty to report
80. 68Duty to keep compliance under review
81. Chapter 6: Investigatory powers etc and compliance reports
82. Investigatory powers etc
83. 69Power to require information
84. 70Requirement to name a senior manager
85. 71Power of access
86. 72Power to interview
87. 73Use of interview statements in prosecution
88. 74Power to enter business premises without a warrant
89. 75Power to enter premises under a warrant
90. 76Power to enter premises under a warrant: supplementary
91. 77Amendments to the Criminal Justice and Police Act 2001
92. 78Application for a warrant
93. 79Reports by skilled persons
94. 80Duty to preserve information
95. 81Privileged communications
96. 82Power of CMA to publish notice of investigative assistance
97. Compliance reports etc
98. 83Nominated officer
99. 84Compliance reports
100. Chapter 7: Enforcement and appeals
101. Civil penalties
102. 85Penalties for failure to comply with competition requirements
103. 86Amount of penalties under section 85
104. 87Penalties for failure to comply with investigative requirements
105. 88Amount of penalties under section 87
106. 89Procedure and appeals etc
107. 90Calculation of daily rates and turnover
108. 91Statement of policy on penalties
109. 92Monetary penalties: criminal proceedings and convictions
110. Offences
111. 93Destroying or falsifying information
112. 94False or misleading information
113. 95Obstructing an officer
114. 96Offences by officers of a body corporate etc
115. 97Offences: limits on extra-territorial jurisdiction
116. 98Sentences
117. Further enforcement provisions etc
118. 99Director disqualification
119. 100Enforcement of requirements
120. 101Rights to enforce requirements of this Part
121. 102Treatment of CMA breach decisions etc
122. Applications for review
123. 103Applications for review etc
124. Chapter 8: Administration etc
125. Administration
126. 104Extension etc of periods
127. 105Extensions: supplementary
128. 106Exercise and delegation of functions
129. Regulatory coordination and information sharing
130. 107Coordination with relevant regulators
131. 108Recommendations to the CMA
132. 109Information sharing
133. Miscellaneous
134. 110Power to charge levy
135. 111Extra-territorial application
136. 112Defamation
137. 113Consultation and publication of documents
138. 114Guidance
139. 115Protected disclosures
140. 116Restriction on disclosure orders
141. Interpretation
142. 117Groups
143. 118General interpretation
144. Part 2: Competition
145. Chapter 1: Anti-trust
146. The Chapter 1 and 2 prohibitions
147. 119Removal of requirement for agreements etc to be implemented in the UK
148. 120Repeal of exclusions relating to the European Coal and Steel Community
149. Investigations
150. 121Duty to preserve documents relevant to investigations
151. 122Production of information authorised by warrant
152. 123Additional powers of seizure from domestic premises
153. Proceedings before the Competition Appeal Tribunal
154. 124Standard of review on appeals against interim measures directions
155. 125Declaratory relief
156. 126Exemplary damages
157. Chapter 2: Mergers
158. 127Relevant merger situations and special merger situations
159. 128Fast-track references under sections 22 and 33 of EA 2002
160. 129Mergers of energy network enterprises
161. 130Mergers involving newspaper enterprises and foreign powers
162. 131Mutual agreements to extend time-limits: duty to make reference cases
163. 132Mutual agreements to extend time-limits: public interest cases
164. 133Publication of merger notices online
165. Chapter 3: Markets
166. 134Market studies: removal of time-limit on pre-reference consultation
167. 135Power to make a reference after previously deciding not to do so
168. 136Scope of market investigations
169. 137Acceptance of undertakings at any stage of a market study or investigation
170. 138Final undertakings and orders: power to conduct trials
171. 139Duty of CMA to monitor undertakings and orders
172. 140Taking action in relation to regulated markets
173. Chapter 4: Cartels
174. 141Production of information authorised by warrant
175. Chapter 5: Miscellaneous
176. 142Attendance of witnesses etc
177. 143Civil penalties etc in connection with competition matters
178. 144Service and extra-territoriality of notices under CA 1998 and EA 2002
179. 145Orders and regulations under CA 1998 and EA 2002
180. 146Meaning of “working day” in Parts 3 and 4 of EA 2002
181. Part 3: Enforcement of consumer protection law
182. Chapter 1: Overview
183. 147Overview
184. Chapter 2: Relevant infringements
185. 148Relevant infringements
186. 149The UK connection condition
187. 150The specified prohibition condition
188. Chapter 3: Consumer protection orders and undertakings
189. Enforcers for purposes of Chapter
190. 151Enforcers
191. 152Designation criteria
192. Applications for enforcement orders and interim enforcement orders
193. 153Applications
194. 154CMA directions to other enforcers
195. 155Consultation
196. Powers of court on application under section 153
197. 156Enforcement orders and undertakings
198. 157Enforcement orders and undertakings: enhanced consumer measures
199. 158Enforcement orders: requirement to pay monetary penalty
200. 159Interim enforcement orders and undertakings
201. Online interface orders and interim online interface orders
202. 160Applications
203. 161Online interface orders
204. 162Interim online interface orders
205. Undertakings and further proceedings
206. 163Acceptance of undertakings by enforcers
207. 164Undertakings under section 163: enhanced consumer measures
208. 165Undertakings under section 163: procedural requirements
209. 166Consumer protection orders or undertakings to court: further proceedings
210. 167Undertakings to public designated enforcers: further proceedings
211. 168Monetary penalties under sections 166 and 167: amount
212. Notification of CMA
213. 169Notification requirements: applications
214. 170Notification requirements: undertakings
215. 171Notification requirements: proceedings
216. 172Notification requirements: convictions and judgments
217. Jurisdiction etc
218. 173Appropriate court
219. 174Effect of orders in other parts of the United Kingdom
220. 175Evidence
221. Miscellaneous
222. 176Interconnected bodies corporate
223. 177Enhanced consumer measures: private designated enforcers
224. 178Substantiation of claims
225. 179Crown application
226. Chapter 4: Direct enforcement powers of CMA
227. Investigations
228. 180Power of CMA to investigate suspected infringements
229. Infringement notices and penalties
230. 181Provisional infringement notice
231. 182Final infringement notice
232. 183Final infringement notice: directions to take enhanced consumer measures
233. Online interface notices
234. 184Online interface notices
235. Undertakings
236. 185Undertakings
237. 186Effect of undertakings under section 185
238. 187Undertakings under section 185: procedural requirements
239. 188Provisional breach of undertakings enforcement notice
240. 189Final breach of undertakings enforcement notice
241. 190Monetary penalties under section 189: amount
242. Directions
243. 191Provisional breach of directions enforcement notice
244. 192Final breach of directions enforcement notice
245. 193Monetary penalties under section 192: amount
246. 194Powers of court to enforce directions
247. 195Substantiation of claims
248. 196Variation or revocation of directions
249. False or misleading information
250. 197Provisional false information enforcement notice
251. 198Final false information enforcement notice
252. Miscellaneous and appeals
253. 199Statement of policy in relation to monetary penalties
254. 200Interconnected bodies corporate
255. 201Record-keeping and reporting requirements
256. 202Appeals
257. Chapter 5: Monetary penalties: general provisions
258. 203Information to accompany orders or notices imposing monetary penalties
259. 204Determination of turnover
260. 205Power to amend amounts
261. 206Recovery of monetary penalties
262. 207Monetary penalties: further provision
263. Chapter 6: Investigatory powers
264. 208Investigatory powers of enforcers
265. Chapter 7: Miscellaneous
266. 209Powers to amend Schedule 15 and Schedule 16
267. 210Rules
268. 211Procedural requirements for making of rules
269. 212Guidance
270. 213Defamation
271. 214Minor and consequential amendments relating to this Part
272. 215Transitional and saving provision relating to this Part
273. 216Enforcement of requirements relating to secondary ticketing
274. Chapter 8: Interpretation of Part
275. 217Supply of goods or digital content
276. 218Supply of services
277. 219Accessories
278. 220Special relationships
279. 221Enhanced consumer measures
280. 222Other interpretative provisions
281. 223Index of defined expressions
282. Part 4: Consumer rights and disputes
283. Chapter 1: Protection from unfair trading
284. Introduction
285. 224Overview
286. Prohibition of unfair commercial practices
287. 225Prohibition of unfair commercial practices
288. 226Misleading actions
289. 227Misleading omissions
290. 228Aggressive practices
291. 229Contravention of the requirements of professional diligence
292. 230Omission of material information from invitation to purchase
293. Public enforcement
294. 231Public enforcement
295. Consumers’ rights of redress relating to unfair commercial practices
296. 232Rights of redress Not yet in force
297. 233Rights of redress: further provision
298. 234Enforcement of rights of redress Not yet in force
299. 235Relationship between rights of redress and other claims relating to prohibited practices Not yet in force
300. Inertia selling
301. 236Inertia selling
302. Offences relating to unfair commercial practices
303. 237Offences
304. 238Defence of due diligence and innocent publication
305. 239Offences: criminal liability of others
306. 240Penalty for offences
307. 241Time limit for prosecution
308. Miscellaneous
309. 242Powers to amend this Chapter
310. 243Crown application
311. 244Validity of agreements
312. Interpretation
313. 245Meaning of “transactional decision”
314. 246Meaning of “average consumer”: general
315. 247Meaning of “average consumer”: vulnerable persons
316. 248Meaning of “product”
317. 249General interpretation
318. 250Index of defined terms
319. Consequential amendments and transitional provision
320. 251Consequential amendments relating to this Chapter
321. 252Transitional and saving provision relating to this Chapter
322. Chapter 2: Subscription contracts
323. Introduction
324. 253Overview Not yet in force
325. 254Meaning of “subscription contract” Not yet in force
326. 255Excluded contracts
327. Duties of traders
328. 256Pre-contract information
329. 257Pre-contract information: additional requirements Not yet in force
330. 258Reminder notices
331. 259Content and timing etc of reminder notices Not yet in force
332. 260Arrangements for consumers to exercise right to end contract Not yet in force
333. 261Duties of trader on cancellation or end of subscription contract Not yet in force
334. Rights of consumers to cancel contract for breach Not yet in force
335. 262Terms implied into contracts Not yet in force
336. 263Right to cancel for breach of implied term Not yet in force
337. Cooling-off rights Not yet in force
338. 264Right to cancel during cooling-off periods Not yet in force
339. 265Meaning of “initial cooling-off period” and “renewal cooling-off period” Not yet in force
340. 266Cooling-off notice Not yet in force
341. Cancellation of contracts under this Chapter: further provision
342. 267Cancellation of subscription contract: further provision
343. Offence of failing to provide information about cooling-off rights Not yet in force
344. 268Offence of failing to provide information about initial cooling-off rights Not yet in force
345. 269Defence of due diligence Not yet in force
346. 270Offences by officers of a body corporate etc Not yet in force
347. 271Penalty for offence and enforcement Not yet in force
348. General and miscellaneous provision
349. 272Information and notices: timing and burden of proof Not yet in force
350. 273Terms of a subscription contract which are of no effect Not yet in force
351. 274Other remedies for breach by trader Not yet in force
352. 275Application of this Chapter Not yet in force
353. 276Crown application Not yet in force
354. 277Power to make further provision in connection with this Chapter
355. Consequential amendments Not yet in force
356. 278Consequential amendments to the Consumer Rights Act 2015 Not yet in force
357. 279Other consequential amendments Not yet in force
358. General interpretation Not yet in force
359. 280Interpretation Not yet in force
360. 281Index of defined expressions Not yet in force
361. Chapter 3: Consumer Savings Schemes
362. 282Meaning of “consumer savings scheme contract”
363. 283Other defined terms
364. 284Excluded arrangements
365. 285Insolvency protection requirement
366. 286Insurance arrangements
367. 287Trust arrangements
368. 288Information requirements
369. 289Consequential amendments
370. 290Interpretation
371. Chapter 4: Alternative dispute resolution for consumer contract disputes
372. Interpretation of Chapter 4
373. 291Meaning of “ADR” and related terms
374. 292Other definitions
375. Prohibition on acting as ADR provider without accreditation etc
376. 293Prohibitions relating to acting as ADR provider
377. 294Prohibitions relating to charging fees to consumers
378. Exempt ADR providers
379. 295Exempt ADR providers
380. Accreditation: procedure etc
381. 296Applications for accreditation or variation of accreditation
382. 297Determination of applications for accreditation or variation of accreditation
383. 298Revocation or suspension of accreditations etc
384. 299Fees payable by accredited ADR providers
385. 300ADR fees regulations
386. 301Accreditation criteria
387. Enforcement of prohibitions etc
388. 302Enforcement notices
389. Provision of Information etc
390. 303ADR information regulations
391. 304ADR information directions
392. 305Disclosure of ADR information by the Secretary of State
393. 306Meaning of “ADR information” and other terms in sections 303 to 305
394. Involvement of other bodies in the regulation of ADR providers
395. 307Power to provide for other persons to have accreditation functions etc
396. Complaints by consumers to traders
397. 308Duty of trader to notify consumer of ADR arrangements etc
398. Consequential amendments etc and transitional provision
399. 309Consequential amendments etc relating to this Chapter
400. 310Transitional provision relating to this Chapter
401. Part 5: Miscellaneous
402. Chapter 1: Competition in connection with motor fuel
403. 311Provision of information about competition in connection with motor fuel
404. 312Penalties for failure to comply with notices under section 311
405. 313Procedure and appeals
406. 314Statement of policy on penalties
407. 315Offences etc
408. 316Penalties under section 312 and offences under section 315
409. 317Information sharing
410. 318Expiry of this Chapter
411. Chapter 2: Provision of investigative assistance to overseas regulators
412. 319Provision of investigative assistance to overseas regulators
413. 320Requests for investigative assistance
414. 321The appropriateness of providing investigative assistance
415. 322Authorisation of the provision of investigative assistance
416. 323Notifications in respect of requests for investigative assistance
417. 324Guidance in connection with investigative assistance
418. 325Amendments to other legislation
419. Chapter 3: Miscellaneous
420. 326Disclosing information overseas
421. 327Duty of expedition on the CMA and sectoral regulators
422. 328Offenders assisting investigations and prosecutions: powers of the CMA
423. 329Removal of limit on the tenure of a chair of the Competition Appeal Tribunal
424. Part 6: General
425. 330Interpretation
426. 331Data protection
427. 332Notices
428. 333Consultation
429. 334Financial provision
430. 335Minor and consequential amendments
431. 336Power to make further consequential provision
432. 337Regulations
433. 338Extent
434. 339Commencement
435. 340Short title
436. Schedule 1: Procedure relating to commitments
437. 1Application of Schedule
438. 2Procedure for accepting a commitment or requested variation
439. 3Procedure for accepting a commitment or requested variation
440. 4Procedure for accepting a commitment or requested variation
441. 5Procedure for accepting a commitment or requested variation
442. 6Procedure for releasing an undertaking from a commitment
443. 7Procedure for releasing an undertaking from a commitment
444. Schedule 2: Mergers: holding of interests and rights
445. 1Joint interests
446. 2Joint arrangements
447. 3Interests held by nominees
448. 4Rights treated as held by person who controls their exercise
449. 5Rights exercisable only in certain circumstances etc
450. 6Rights attached to shares held by way of security
451. 7Arrangements
452. Schedule 3: Power of Competition Appeal Tribunal to grant declaratory relief
453. 1Paragraph 1
454. 2Paragraph 2
455. 3Paragraph 3
456. 4Paragraph 4
457. 5Paragraph 5
458. 6Paragraph 6
459. 7Paragraph 7
460. 8Paragraph 8
461. 9Paragraph 9
462. Schedule 4: Relevant and special merger situations
463. 1Paragraph 1
464. 2Paragraph 2
465. 3Paragraph 3
466. 4Paragraph 4
467. 5Paragraph 5
468. 6Paragraph 6
469. 7Paragraph 7
470. 8Paragraph 8
471. 9Paragraph 9
472. 10Paragraph 10
473. Schedule 5: Mergers: fast-track references under sections 22 and 33 of EA 2002
474. 1Paragraph 1
475. 2Paragraph 2
476. 3Paragraph 3
477. 4Paragraph 4
478. 5Paragraph 5
479. 6Paragraph 6
480. 7Paragraph 7
481. 8Paragraph 8
482. 9Paragraph 9
483. 10Paragraph 10
484. 11Paragraph 11
485. 12Paragraph 12
486. 13Paragraph 13
487. 14Paragraph 14
488. 15Paragraph 15
489. Schedule 6: Mergers of energy network enterprises
490. 1Paragraph 1
491. 2Paragraph 2
492. 3Paragraph 3
493. 4Paragraph 4
494. 5Paragraph 5
495. 6Paragraph 6
496. 7Paragraph 7
497. 8Paragraph 8
498. 9Paragraph 9
499. 10Paragraph 10
500. 11Paragraph 11
501. 12Paragraph 12
502. 13Paragraph 13
503. Schedule 7: Mergers involving newspaper enterprises and foreign powers
504. 1Introduction
505. 2Prohibition on newspaper enterprise mergers involving foreign powers
506. 3Prohibition on newspaper enterprise mergers involving foreign powers
507. 4Further amendments
508. Schedule 8: Acceptance of undertakings at any stage of a market study or investigation
509. 1Paragraph 1
510. 2Paragraph 2
511. 3Paragraph 3
512. 4Paragraph 4
513. 5Paragraph 5
514. 6Paragraph 6
515. 7Paragraph 7
516. 8Paragraph 8
517. 9Paragraph 9
518. 10Paragraph 10
519. 11Paragraph 11
520. 12Paragraph 12
521. 13Paragraph 13
522. 14Paragraph 14
523. 15Paragraph 15
524. 16Paragraph 16
525. 17Paragraph 17
526. Schedule 9: Final undertakings and orders: power to conduct trials
527. 1Paragraph 1
528. 2Paragraph 2
529. 3Paragraph 3
530. 4Paragraph 4
531. 5Paragraph 5
532. 6Paragraph 6
533. 7Paragraph 7
534. 8Paragraph 8
535. 9Paragraph 9
536. 10Paragraph 10
537. 11Paragraph 11
538. Schedule 10: Civil penalties etc in connection with competition investigations
539. Part 1: Investigations under Part 1 of CA 1998 (competition)
540. 1Paragraph 1
541. 2Paragraph 2
542. 3Paragraph 3
543. 4Paragraph 4
544. 5Paragraph 5
545. 6Paragraph 6
546. 7Paragraph 7
547. 8Paragraph 8
548. 9Paragraph 9
549. 10Paragraph 10
550. 11Paragraph 11
551. 12Paragraph 12
552. 13Paragraph 13
553. Part 2: Investigations under Part 3 of EA 2002 (mergers)
554. 14Paragraph 14
555. 15Paragraph 15
556. 16Paragraph 16
557. 17Paragraph 17
558. 18Paragraph 18
559. 19Paragraph 19
560. 20Paragraph 20
561. 21Paragraph 21
562. 22Paragraph 22
563. 23Paragraph 23
564. 24Paragraph 24
565. 25Paragraph 25
566. Part 3: Investigations under Part 4 of EA 2002 (market studies and market investigations)
567. 26Paragraph 26
568. 27Paragraph 27
569. 28Paragraph 28
570. 29Paragraph 29
571. 30Paragraph 30
572. 31Paragraph 31
573. 32Paragraph 32
574. 33Paragraph 33
575. 34Paragraph 34
576. Schedule 11: Civil penalties etc in connection with breaches of remedies
577. Part 1: Commitments and directions under Part 1 of CA 1998 (competition)
578. 1Paragraph 1
579. 2Paragraph 2
580. 3Paragraph 3
581. 4Paragraph 4
582. 5Paragraph 5
583. 6Paragraph 6
584. Part 2: Undertakings and orders under Part 3 of EA 2002 (mergers)
585. 7Paragraph 7
586. 8Paragraph 8
587. 9Paragraph 9
588. 10Paragraph 10
589. 11Paragraph 11
590. 12Paragraph 12
591. 13Paragraph 13
592. Part 3: Undertakings and orders under Part 4 of EA 2002 (market studies and market investigations)
593. 14Paragraph 14
594. 15Paragraph 15
595. 16Paragraph 16
596. 17Paragraph 17
597. 18Paragraph 18
598. 19Paragraph 19
599. Schedule 12: Civil penalties: amendments relating to sectoral regulators
600. 1The Civil Aviation Authority (CAA)
601. 2Paragraph 2
602. 3Paragraph 3
603. 4Paragraph 4
604. 5Paragraph 5
605. 6Paragraph 6
606. 7The Financial Conduct Authority (FCA)
607. 8Paragraph 8
608. 9Paragraph 9
609. 10The Northern Ireland Authority for Utility Regulation
610. 11Paragraph 11
611. 12Paragraph 12
612. 13The Office of Communications (OFCOM)
613. 14Paragraph 14
614. 15Paragraph 15
615. 16Paragraph 16
616. 17The Office of Gas and Electricity Markets (Ofgem)
617. 18Paragraph 18
618. 19The Office of Rail and Road (ORR)
619. 20The Payment Systems Regulator
620. 21Paragraph 21
621. 22Paragraph 22
622. 23The Water Services Regulation Authority (Ofwat)
623. Schedule 13: Service and extra-territoriality of notices under CA 1998 and EA 2002
624. 1Service of documents etc
625. 2Paragraph 2
626. 3Paragraph 3
627. 4Paragraph 4
628. 5Paragraph 5
629. 6Paragraph 6
630. 7Paragraph 7
631. 8Paragraph 8
632. 9Paragraph 9
633. 10Paragraph 10
634. 11Paragraph 11
635. 12Paragraph 12
636. 13Paragraph 13
637. 14Paragraph 14
638. 15Extra-territoriality of notices under CA 1998 and EA 2002
639. 16Paragraph 16
640. 17Paragraph 17
641. Schedule 14: Orders and regulations under CA 1998 and EA 2002
642. 1Orders and regulations under CA 1998
643. 2Orders and regulations under Part 3 of EA 2002
644. 3Orders and regulations under Part 4 of EA 2002
645. Schedule 15: Consumer protection enactments
646. 1Enactments
647. 2Obligations and rules of law
648. Schedule 16Direct enforcement enactments
649. Schedule 17: Investigatory powers
650. 1Introductory
651. 2Penalties for non-compliance with information notices
652. 3Extra-territorial application in relation to notices
653. 4Means of giving notices
654. 5Access to documents
655. 6Meaning of “firm”
656. Schedule 18: Part 3: minor and consequential amendments
657. 1Estate Agents Act 1979
658. 2Companies Act 1985
659. 3Enterprise Act 2002
660. 4Paragraph 4
661. 5Paragraph 5
662. 6Paragraph 6
663. 7Paragraph 7
664. 8Paragraph 8
665. 9Companies Act 2006
666. 10Regulatory Enforcement and Sanctions Act 2008
667. 11Consumer Rights Act 2015
668. Schedule 19: Part 3: transitional and saving provisions
669. 1Interpretation
670. 2General rules
671. 3Rules applicable to continuing conduct
672. 4Rules applicable to undertakings given to enforcers under the old law
673. 5Information notices under Schedule 5 to CRA 2015
674. 6Further provision
675. Schedule 20: Commercial practices which are in all circumstances considered unfair
676. 1Paragraph 1
677. 2Paragraph 2
678. 3Paragraph 3
679. 4Paragraph 4
680. 5Paragraph 5
681. 6Paragraph 6
682. 7Paragraph 7
683. 8Paragraph 8
684. 9Paragraph 9
685. 10Paragraph 10
686. 11Paragraph 11
687. 12Paragraph 12
688. 13Paragraph 13
689. 14Paragraph 14
690. 15Paragraph 15
691. 16Paragraph 16
692. 17Paragraph 17
693. 18Paragraph 18
694. 19Paragraph 19
695. 20Paragraph 20
696. 21Paragraph 21
697. 22Paragraph 22
698. 23Paragraph 23
699. 24Paragraph 24
700. 25Paragraph 25
701. 26Paragraph 26
702. 27Paragraph 27
703. 28Paragraph 28
704. 29Paragraph 29
705. 30Paragraph 30
706. 31Paragraph 31
707. 32Paragraph 32
708. Schedule 21: Chapter 1 of Part 4: consequential amendments
709. 1Administration of Justice Act 1970 (c. 31)
710. 2Trade Descriptions Act 1968 (c. 29)
711. 3Hallmarking Act 1973 (c. 43)
712. 4Prescription and Limitation (Scotland) Act 1973 (c. 52)
713. 5Companies Act 1985 (c. 6)
714. 6Copyright, Designs and Patents Act 1988 (c. 48)
715. 7Trade Marks Act 1994 (c. 26)
716. 8Enterprise Act 2002 (c. 40)
717. 9Licensing Act 2003 (c. 17)
718. 10Companies Act 2006 (c. 46)
719. 11Regulatory Enforcement and Sanctions Act 2008 (c. 13)
720. 12Consumer Rights Act 2015 (c. 15)
721. 13Online Safety Act 2023 (c. 50)
722. Schedule 22: Excluded contracts Not yet in force
723. 1Utilities Not yet in force
724. 2Insurance and financial services Not yet in force
725. 3Medical prescriptions etc. Not yet in force
726. 4Medical prescriptions etc. Not yet in force
727. 5Contracts regulated by OFCOM Not yet in force
728. 6Contracts regulated by OFCOM Not yet in force
729. 7Contracts regulated by OFCOM Not yet in force
730. 8Rent of residential accommodation Not yet in force
731. 9Delivery of foodstuffs etc. by micro-entity Not yet in force
732. 10Package holidays etc Not yet in force
733. 11Timeshares etc Not yet in force
734. 12Childcare (including school age education) Not yet in force
735. 13Gambling contracts Not yet in force
736. Schedule 23: Pre-contract information and reminder notices Not yet in force
737. Part 1: Key pre-contract information Not yet in force
738. 1Paragraph 1 Not yet in force
739. 2Paragraph 2 Not yet in force
740. 3Paragraph 3 Not yet in force
741. 4Paragraph 4 Not yet in force
742. 5Paragraph 5 Not yet in force
743. 6Paragraph 6 Not yet in force
744. 7Paragraph 7 Not yet in force
745. 8Paragraph 8 Not yet in force
746. 9Paragraph 9 Not yet in force
747. 10Paragraph 10 Not yet in force
748. 11Paragraph 11 Not yet in force
749. Part 2: Full pre-contract information Not yet in force
750. 12Paragraph 12 Not yet in force
751. 13Paragraph 13 Not yet in force
752. 14Paragraph 14 Not yet in force
753. 15Paragraph 15 Not yet in force
754. 16Paragraph 16 Not yet in force
755. 17Paragraph 17 Not yet in force
756. 18Paragraph 18 Not yet in force
757. 19Paragraph 19 Not yet in force
758. 20Paragraph 20 Not yet in force
759. 21Paragraph 21 Not yet in force
760. 22Paragraph 22 Not yet in force
761. 23Paragraph 23 Not yet in force
762. 24Paragraph 24 Not yet in force
763. 25Paragraph 25 Not yet in force
764. 26Paragraph 26 Not yet in force
765. 27Paragraph 27 Not yet in force
766. 28Paragraph 28 Not yet in force
767. Part 3: Reminder notices Not yet in force
768. 29Paragraph 29 Not yet in force
769. 30Paragraph 30 Not yet in force
770. 31Paragraph 31 Not yet in force
771. 32Paragraph 32 Not yet in force
772. 33Paragraph 33 Not yet in force
773. 34Paragraph 34 Not yet in force
774. 35Paragraph 35 Not yet in force
775. 36Paragraph 36 Not yet in force
776. 37Paragraph 37 Not yet in force
777. 38Paragraph 38 Not yet in force
778. 39Paragraph 39 Not yet in force
779. Schedule 24: Excluded arrangements
780. 1Regulated financial services activity
781. 2Arrangements for the supply of utilities
782. 3Contracts regulated by OFCOM
783. 4Contracts for prepaid passenger transport services
784. 5Small businesses
785. 6Childcare voucher schemes
786. 7Package holidays etc.
787. Schedule 25: Exempt ADR providers
788. 1List of exempt persons
789. 2Exempt redress schemes
790. Part 3: Supplementary
791. 1Paragraph 1
792. Schedule 26: Accreditation criteria
793. Part 1: The criteria applicable to an accredited ADR provider
794. 1Criterion 1: information for consumers
795. 2Criterion 2: readiness to carry out ADR
796. 3Criterion 3: expertise
797. 4Criterion 4: facilities for consumers and traders to participate
798. 5Criterion 5: fair ADR procedures
799. 6Criterion 6: independence and impartiality
800. 7Criterion 7: information for parties
801. Part 2: Supplementary
802. 8Paragraph 8
803. 9Paragraph 9
804. 10Paragraph 10
805. 11Paragraph 11
806. Schedule 27: Chapter 4 of Part 4: consequential amendments etc
807. 1Prescription and Limitation (Scotland) Act 1973
808. 2Limitation Act 1980
809. 3Foreign Limitation Periods Act 1984
810. 4Limitation (Northern Ireland) Order 1989 (S.I. 1989/1339 (N.I. 11))
811. 5Financial Services and Markets Act 2000
812. 6Enterprise Act 2002
813. 7Regulatory Enforcement and Sanctions Act 2008
814. 8Equality Act 2010
815. 9Consumer Rights Act 2015
816. 10Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542)
817. Schedule 28: Provision of investigative assistance to overseas regulators
818. 1Amendments to Part 3 of EA 2002
819. 2Paragraph 2
820. 3Paragraph 3
821. 4Paragraph 4
822. 5Amendment to Part 9 of EA 2002
823. 6Paragraph 6
824. 7Paragraph 7
825. 8Amendments to CA 1998
826. 9Paragraph 9
827. 10Paragraph 10
828. 11Paragraph 11
829. Schedule 29: Duty of expedition on sectoral regulators in respect of their competition functions
830. 1The Civil Aviation Authority (CAA)
831. 2Paragraph 2
832. 3The Financial Conduct Authority (FCA)
833. 4The Northern Ireland Authority for Utility Regulation
834. 5Paragraph 5
835. 6Paragraph 6
836. 7The Office of Communications (OFCOM)
837. 8The Office of Gas and Electricity Markets (Ofgem)
838. 9Paragraph 9
839. 10The Office of Rail and Road (ORR)
840. 11The Payment Systems Regulator
841. 12The Water Services Regulation Authority (Ofwat)
842. Schedule 30: Minor and consequential amendments
843. Part 1: Amendments to Acts of Parliament
844. 1Competition Act 1980 (c. 21)
845. 2Paragraph 2
846. 3Paragraph 3
847. 4Paragraph 4
848. 5Telecommunications Act 1984 (c. 12)
849. 6Companies Act 1985 (c. 6)
850. 7Airports Act 1986 (c. 31)
851. 8Gas Act 1986 (c. 44)
852. 9Water Act 1989 (c. 15)
853. 10Electricity Act 1989 (c. 29)
854. 11Water Industry Act 1991 (c. 56)
855. 12Paragraph 12
856. 13Paragraph 13
857. 14Paragraph 14
858. 15Paragraph 15
859. 16Paragraph 16
860. 17Railways Act 1993 (c. 43)
861. 18Paragraph 18
862. 19Paragraph 19
863. 20Paragraph 20
864. 21Paragraph 21
865. 22Paragraph 22
866. 23Paragraph 23
867. 24Coal Industry Act 1994 (c. 21)
868. 25Greater London Authority Act 1999 (c. 29)
869. 26Utilities Act 2000 (c. 27)
870. 27Transport Act 2000 (c. 38)
871. 28Communications Act 2003 (c. 21)
872. 29Wireless Telegraphy Act 2006 (c. 36)
873. 30Companies Act 2006 (c. 46)
874. 31Legal Services Act 2007 (c. 29)
875. 32Postal Services Act 2011 (c. 5)
876. 33Civil Aviation Act 2012 (c. 19)
877. Part 2: Amendments to other legislation
878. 34Energy (Northern Ireland) Order 2003 (S.I. 2003/419 (N.I. 6))
879. 35Paragraph 35
880. 36Paragraph 36
881. 37Water Services etc. (Scotland) Act 2005 (Consequential Provisions and Modifications) Order 2005 (S.I. 2005/3172)
882. 38Paragraph 38
883. 39Paragraph 39
884. 40Water and Sewerage Services (Northern Ireland) Order 2006 (S.I. 2006/3336 (N.I. 21))
885. 41Paragraph 41
886. 42Paragraph 42
887. 43Paragraph 43
888. 44Postal Services (Appeals to the Competition Commission) (Investigations and Extension of Time Limits) Order 2011 (S.I. 2011/2749)
889. 45Postal Services Act 2011 (Disclosure of Information) Order 2012 (S.I. 2012/1128)