Paragraph 4
In regulation 5 (complaints about water or sewerage services)—
(a)
for paragraph (1) there shall be substituted the following paragraph—
“(1)This regulation applies where a customer complains in writing—
(a)to a water undertaker in connection with the supply of water;
(b)to a sewerage undertaker in connection with the provision of sewerage services.”;
(b)
in paragraph (2), for “£5” there shall be substituted “£10”;
(c)
paragraph (3)(e) shall be omitted;
(d)
in paragraph (4), for the words “section 73 of the 1989 Act” there shall be substituted the words “section 97 of the 1991 Act”.