Regulation 14 Means of payment, including where customer is in arrears

England and Wales

(1)

Subject to paragraph (2), a customer who is entitled to payment under F1this Part may ask the relevant F2Welsh undertaker concerned to make the payment directly to the customer.

(2)

If the customer has not asked for direct payment, the Welsh undertaker may make the payment directly to the customer or by credit to the customer’s account.

(3)

If—

(a)

a customer of a relevant Welsh undertaker is entitled to a payment under this Part but owes money to the Welsh undertaker; and

(b)

at the material time, the customer’s debt to the Welsh undertaker has been outstanding for more than 6 weeks;

the Welsh undertaker must make the payment, or so much of it as does not exceed the amount that the customer owes, by credit to the customer’s account.

(4)

For the purposes of paragraph (3)(3)(b), “the material time” is—

(a)

if the payment is payable without a written claim being made, the time when it becomes payable; or

(b)

otherwise, the time when the customer makes a written claim for it.

Annotations

Textual amendments

F1: Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(a) (with reg. 9)
F2: Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(b) (with reg. 9)

Notes on Part 2

Textual amendments

F1: Pt. 2 heading and reg. 4A inserted (1.4.2017) by virtue of The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 5 (with reg. 9)