Part 2 Customer service standards for Welsh undertakersF1

1. 4AInterpretation of Part 2
2. 5Exclusions
3. 6Keeping of appointments
4. 7Complaints, account queries and requests about payment arrangements
5. 8Notice of interruption of supply
6. 9Entitlement to payment or credit where supply not restored as promised
7. 10Pressure standard
8. 11Flooding from sewers—internal flooding of buildings
9. 12Flooding from sewers—external flooding
10. 13Timing of payments
11. 14Means of payment, including where customer is in arrears
12. 15Payments not to affect other legal liabilities
13. 16Notice of rights to be given to customers
14. 17Reference of disputes to the Authority