Regulation 16 Notice of rights to be given to customers

England and Wales

(1)

A relevant F1Welsh undertaker must, at least once in every financial year, give every customer to whom it sends an account in that year a detailed statement of the rights provided by F2this Part.

(2)

If a relevant Welsh undertaker is aware that accounts to a customer cover the supply of water or sewerage services to other customers, it must—

(a)

give the customer enough copies of the statement referred to in paragraph (1) to enable the customer to give a copy to each of those other customers; or

(b)

send a copy of the statement to each of those other customers directly.

Annotations

Textual amendments

F1: Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(b) (with reg. 9)
F2: Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(a) (with reg. 9)

Notes on Part 2

Textual amendments

F1: Pt. 2 heading and reg. 4A inserted (1.4.2017) by virtue of The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 5 (with reg. 9)