Regulation 17 Reference of disputes to the Authority

If a dispute arises between a relevant F1Welsh undertaker and a customer as to the right of the customer to a payment or a credit to the customer’s account under F2this Part, either party may refer the matter to the Authority for determination.

The parties to a dispute that has been referred to the Authority must give it any evidence or information that it reasonably requires to enable it to determine the dispute.

If the Authority determines the dispute in the customer’s favour but the Welsh undertaker fails to give effect to the determination, the customer may set off the amount in question against any liability that he has to the Welsh undertaker.