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Consumers, Estate Agents and Redress Act 2007 in Northern Ireland

2007 c. 17 · Enacted 19 July 2007 · Extends to United Kingdom

Not fully up to date. 2 changes made by later legislation have not yet been written into this text, which is revised to 27 January 2026.

See the changes not yet applied
ProvisionChangeMade by
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(a)
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(b)

An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.

[19th July 2007]

Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—C1

Annotations to the whole text

Modifications

C1

Act: transfer of functions (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 3(4), 134(7), 134(8) (with s. 3(5)); S.S.I. 2011/278, art. 2(a)

Contents

  1. Part 1: THE CONSUMER ADVOCACY BODIES
  2. The consumer advocacy bodies
  3. 1The consumer advocacy bodies
  4. 2The territorial committees Repealed
  5. “Consumer”, “consumer matters” and “designated consumers”
  6. 3“Consumer” and “consumer matters”
  7. 4“Designated consumers”
  8. Determining priorities
  9. 5Forward work programmes of the GCCNI
  10. 6General provision about functions of the GCCNI
  11. 6AExercise of functions of consumer advocacy bodies
  12. Annual report
  13. 7Annual report Repealed
  14. 7AAnnual report on Scottish Water related activities Repealed
  15. The core functions
  16. 8The representative function
  17. 9The research function
  18. 10The information function
  19. Powers of investigation
  20. 11General powers of investigation
  21. 12Investigation of complaints made by vulnerable designated consumers
  22. 15Reference of postal matters to OFCOM
  23. 16Investigations relating to public post offices
  24. Other functions of the consumer advocacy bodies
  25. 17Reports by the GCCNI
  26. 18Secretary of State's power to require reports
  27. 19Advice, information and guidance
  28. 19AGuidance for energy consumers
  29. 20Duty to enter into co-operation arrangements Repealed
  30. 20ADuty to enter into co-operation arrangements about Scottish Water Repealed
  31. 21Power to co-operate and give assistance Repealed
  32. 22Voluntary activities Repealed
  33. 23Supplementary powers etc Repealed
  34. Information
  35. 24Provision of information to the consumer advocacy bodies
  36. 25Enforcement by regulator of section 24 notice
  37. 26Enforcement by court of section 24 notice
  38. 27Provision of information by a consumer advocacy body
  39. 28Exemptions from requirements to provide information
  40. 29Disclosure of information
  41. Abolition of consumer bodies
  42. 30Abolition of “Energywatch” and “Postwatch”
  43. Abolition: supplementary provision
  44. 34Compensation for loss of office
  45. 35Transfer of property etc
  46. 36Directions
  47. Alteration of the functions of Citizens Advice and Citizens Advice Scotland
  48. 38Removal of the Council's functions in relation to Northern Ireland Repealed
  49. Representation on other consumer panels
  50. 39The Financial Services Consumer Panel Repealed
  51. 40The OFCOM Consumer Panel
  52. Provision about consumer advocacy bodies
  53. 40AGrants to consumer advocacy bodies
  54. 40BExemption from liability in damages
  55. Interpretation
  56. 41Interpretation of Part 1
  57. Part 2: Complaints handling and redress schemes
  58. Introductory
  59. 42Interpretation of Part 2
  60. Standards for handling complaints
  61. 43Standards for handling complaints
  62. 44Requirements for making regulations under section 43
  63. 45Information with respect to compliance with complaints handling standards
  64. 46Supply of information to consumers
  65. Requirements relating to redress schemes
  66. 47Membership of redress scheme
  67. 48Membership of redress schemes: supplementary
  68. 49Approval of redress schemes
  69. 50Approval of redress schemes: supplementary
  70. 51Procedure for refusing or withdrawing approval
  71. Enforcement
  72. 52Enforcement of requirements imposed under Part 2
  73. Part 3: Amendment of the Estate Agents Act 1979
  74. Estate agents' duties
  75. 53Membership of redress schemes
  76. 54Duty to keep records Not yet in force
  77. Prohibition and warning orders
  78. 55Grounds for prohibition orders
  79. 56Grounds for warning orders
  80. Investigatory powers
  81. 57Powers of entry and inspection Repealed
  82. 58Failure to produce information
  83. Part 4: Miscellaneous and general
  84. Contracts concluded away from business premises
  85. 59Contracts concluded away from business premises
  86. Subordinate legislation
  87. 60Orders and regulations
  88. 61Directions
  89. 62Parliamentary control of orders and regulations
  90. Amendments, transitional provision and repeals
  91. 63Minor, consequential and transitional provision
  92. 64Repeals
  93. General
  94. 65Extent
  95. 66Commencement
  96. 67Short title
  97. Schedule 1: The National Consumer Council
  98. Part 1: THE CONSUMER ADVOCACY BODIES
  99. Membership
  100. 1Paragraph 1 Repealed
  101. Terms of appointment and tenure of members
  102. 2Paragraph 2 Repealed
  103. 3Paragraph 3 Repealed
  104. 4Paragraph 4 Repealed
  105. 5Paragraph 5 Repealed
  106. 6Paragraph 6 Repealed
  107. Part 2: Staff of the Council
  108. The Chief Executive
  109. 7Paragraph 7 Repealed
  110. Other staff
  111. 8Paragraph 8 Repealed
  112. The Superannuation Act 1972
  113. 9Paragraph 9 Repealed
  114. Arrangements for assistance
  115. 10Paragraph 10 Repealed
  116. Part 3: Territorial, regional and other committees
  117. Constitution of territorial committees
  118. 11Paragraph 11 Repealed
  119. Regional committees
  120. 12Paragraph 12 Repealed
  121. Constitution of regional committees
  122. 13Paragraph 13 Repealed
  123. Other committees
  124. 14Paragraph 14 Repealed
  125. General provision about committees
  126. 15Paragraph 15 Repealed
  127. Terms of appointment etc
  128. 16Paragraph 16 Repealed
  129. 17Paragraph 17 Repealed
  130. 18Paragraph 18 Repealed
  131. 19Paragraph 19 Repealed
  132. 20Paragraph 20 Repealed
  133. Part 4: Procedure etc
  134. Procedure
  135. 21Paragraph 21 Repealed
  136. 22Paragraph 22 Repealed
  137. Delegation
  138. 23Paragraph 23 Repealed
  139. Application of seal and proof of instruments
  140. 24Paragraph 24 Repealed
  141. 25Paragraph 25 Repealed
  142. 26Paragraph 26 Repealed
  143. Offices
  144. 27Paragraph 27 Repealed
  145. Part 5: Funding and accounts
  146. Funding
  147. 28Paragraph 28 Repealed
  148. 29Paragraph 29 Repealed
  149. 30Paragraph 30 Repealed
  150. 31Paragraph 31 Repealed
  151. Accounts
  152. 32Paragraph 32 Repealed
  153. Part 6: Status etc
  154. Status
  155. 33Paragraph 33 Repealed
  156. Disqualification
  157. 34Paragraph 34 Repealed
  158. Freedom of information
  159. 35Paragraph 35 Repealed
  160. Public records
  161. 36Paragraph 36 Repealed
  162. Parliamentary Commissioner Act 1967
  163. 37Paragraph 37 Repealed
  164. Exemption from liability in damages
  165. Paragraph Repealed
  166. Schedule 2: Enforcement of information requirements
  167. Gas Act 1986 (c. 44)
  168. 1Paragraph 1
  169. Electricity Act 1989 (c. 29)
  170. 2Paragraph 2
  171. Postal Services Act 2000 (c. 26)
  172. 3Paragraph 3 Repealed
  173. Schedule 3: Abolition of consumer bodies: transitional provision
  174. Complaints and investigations functions of Gas and Electricity Consumer Council
  175. 1Paragraph 1
  176. 2Paragraph 2
  177. Annual reports of the Gas and Electricity Consumer Council
  178. 3Paragraph 3
  179. Complaints and investigations functions of Consumer Council for Postal Services
  180. 4Paragraph 4
  181. Annual reports of the Consumer Council for Postal Services
  182. 5Paragraph 5
  183. Schedule 4: Transfer of property etc to Council
  184. Preliminary
  185. 1Paragraph 1
  186. Contents of transfer schemes
  187. 2Paragraph 2
  188. 3Paragraph 3
  189. 4Paragraph 4
  190. Effect of transfers
  191. 5Paragraph 5
  192. 6Paragraph 6
  193. Staff
  194. 7Paragraph 7
  195. 8Paragraph 8
  196. Chargeable gains: asset to be treated as disposed of without a gain or loss
  197. 9Paragraph 9
  198. Continuity in relation to transfer of intangible assets
  199. 10Paragraph 10
  200. Corporation Tax Acts
  201. 11Paragraph 11
  202. Modification of transfer schemes after appointed day
  203. 12Paragraph 12
  204. Schedule 5: Information relating to compliance with complaints handling standards
  205. 1Paragraph 1
  206. 2Paragraph 2
  207. 3Paragraph 3 Repealed
  208. Schedule 6: Estate Agents' Redress Schemes
  209. 1Paragraph 1
  210. 2Paragraph 2
  211. 3Paragraph 3
  212. 4Paragraph 4
  213. Schedule 7: Minor and consequential amendments
  214. Estate Agents Act 1979 (c. 38)
  215. 1Paragraph 1
  216. 2Paragraph 2
  217. 3Paragraph 3 Not yet in force
  218. Gas Act 1986 (c. 44)
  219. 4Paragraph 4
  220. 5Paragraph 5
  221. 6Paragraph 6
  222. Electricity Act 1989 (c. 29)
  223. 7Paragraph 7
  224. 8Paragraph 8
  225. 9Paragraph 9
  226. Water Industry Act 1991 (c. 56)
  227. 10Paragraph 10
  228. Taxation of Chargeable Gains Act 1992 (c. 12)
  229. 11Paragraph 11 Repealed
  230. Postal Services Act 2000 (c. 26)
  231. 12Paragraph 12 Repealed
  232. 13Paragraph 13 Repealed
  233. 14Paragraph 14 Repealed
  234. 15Paragraph 15 Repealed
  235. 16Paragraph 16 Repealed
  236. 17Paragraph 17
  237. Utilities Act 2000 (c. 27)
  238. 18Paragraph 18
  239. 19Paragraph 19
  240. 20Paragraph 20
  241. Warm Homes and Energy Conservation Act 2000 (c. 31)
  242. 21Paragraph 21
  243. Criminal Justice and Police Act 2001 (c. 16)
  244. 22Paragraph 22
  245. Housing Act 2004 (c. 34)
  246. 23Paragraph 23 Repealed
  247. Schedule 8Repeals