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Consumers, Estate Agents and Redress Act 2007 in Scotland

2007 c. 17 · Enacted 19 July 2007 · Extends to United Kingdom

Not fully up to date. 2 changes made by later legislation have not yet been written into this text, which is revised to 27 January 2026.

See the changes not yet applied
ProvisionChangeMade by
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(a)
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(b)

An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.

[19th July 2007]

Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—C1

Annotations to the whole text

Modifications

C1

Act: transfer of functions (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 3(4), 134(7), 134(8) (with s. 3(5)); S.S.I. 2011/278, art. 2(a)

Contents

  1. Part 1: THE CONSUMER ADVOCACY BODIES
  2. The consumer advocacy bodies
  3. 1The consumer advocacy bodies
  4. 2The territorial committees Repealed
  5. “Consumer”, “consumer matters” and “designated consumers”
  6. 3“Consumer” and “consumer matters”
  7. 4“Designated consumers”
  8. Determining priorities
  9. 5Forward work programmes of the GCCNI
  10. 6General provision about functions of the GCCNI
  11. 6AExercise of functions of consumer advocacy bodies
  12. Annual report
  13. 7Annual report Repealed
  14. 7AAnnual report on Scottish Water related activities Repealed
  15. The core functions
  16. 8The representative function
  17. 9The research function
  18. 10The information function
  19. Powers of investigation
  20. 11General powers of investigation
  21. 12Investigation of complaints made by vulnerable designated consumers
  22. 13Investigation of complaints relating to disconnection of gas or electricity
  23. 14Reference of matters to the Gas and Electricity Markets Authority
  24. 15Reference of postal matters to OFCOM
  25. 16Investigations relating to public post offices
  26. Other functions of the consumer advocacy bodies
  27. 17Reports by the GCCNI
  28. 18Secretary of State's power to require reports
  29. 19Advice, information and guidance
  30. 19AGuidance for energy consumers
  31. 20Duty to enter into co-operation arrangements Repealed
  32. 20ADuty to enter into co-operation arrangements about Scottish Water Repealed
  33. 21Power to co-operate and give assistance Repealed
  34. 22Voluntary activities Repealed
  35. 23Supplementary powers etc Repealed
  36. Information
  37. 24Provision of information to the consumer advocacy bodies
  38. 25Enforcement by regulator of section 24 notice
  39. 26Enforcement by court of section 24 notice
  40. 27Provision of information by a consumer advocacy body
  41. 28Exemptions from requirements to provide information
  42. 29Disclosure of information
  43. Abolition of consumer bodies
  44. 30Abolition of “Energywatch” and “Postwatch”
  45. Abolition: supplementary provision
  46. 34Compensation for loss of office
  47. 35Transfer of property etc
  48. 36Directions
  49. Alteration of the functions of Citizens Advice and Citizens Advice Scotland
  50. 37Extension of the functions of Citizens Advice and Citizens Advice Scotland
  51. 38Removal of the Council's functions in relation to Northern Ireland Repealed
  52. Representation on other consumer panels
  53. 39The Financial Services Consumer Panel Repealed
  54. 40The OFCOM Consumer Panel
  55. Provision about consumer advocacy bodies
  56. 40AGrants to consumer advocacy bodies
  57. 40BExemption from liability in damages
  58. Interpretation
  59. 41Interpretation of Part 1
  60. Part 2: Complaints handling and redress schemes
  61. Introductory
  62. 42Interpretation of Part 2
  63. Standards for handling complaints
  64. 43Standards for handling complaints
  65. 44Requirements for making regulations under section 43
  66. 45Information with respect to compliance with complaints handling standards
  67. 46Supply of information to consumers
  68. Requirements relating to redress schemes
  69. 47Membership of redress scheme
  70. 48Membership of redress schemes: supplementary
  71. 49Approval of redress schemes
  72. 50Approval of redress schemes: supplementary
  73. 51Procedure for refusing or withdrawing approval
  74. Enforcement
  75. 52Enforcement of requirements imposed under Part 2
  76. Part 3: Amendment of the Estate Agents Act 1979
  77. Estate agents' duties
  78. 53Membership of redress schemes
  79. 54Duty to keep records Not yet in force
  80. Prohibition and warning orders
  81. 55Grounds for prohibition orders
  82. 56Grounds for warning orders
  83. Investigatory powers
  84. 57Powers of entry and inspection Repealed
  85. 58Failure to produce information
  86. Part 4: Miscellaneous and general
  87. Contracts concluded away from business premises
  88. 59Contracts concluded away from business premises
  89. Subordinate legislation
  90. 60Orders and regulations
  91. 61Directions
  92. 62Parliamentary control of orders and regulations
  93. Amendments, transitional provision and repeals
  94. 63Minor, consequential and transitional provision
  95. 64Repeals
  96. General
  97. 65Extent
  98. 66Commencement
  99. 67Short title
  100. Schedule 1: The National Consumer Council
  101. Part 1: THE CONSUMER ADVOCACY BODIES
  102. Membership
  103. 1Paragraph 1 Repealed
  104. Terms of appointment and tenure of members
  105. 2Paragraph 2 Repealed
  106. 3Paragraph 3 Repealed
  107. 4Paragraph 4 Repealed
  108. 5Paragraph 5 Repealed
  109. 6Paragraph 6 Repealed
  110. Part 2: Staff of the Council
  111. The Chief Executive
  112. 7Paragraph 7 Repealed
  113. Other staff
  114. 8Paragraph 8 Repealed
  115. The Superannuation Act 1972
  116. 9Paragraph 9 Repealed
  117. Arrangements for assistance
  118. 10Paragraph 10 Repealed
  119. Part 3: Territorial, regional and other committees
  120. Constitution of territorial committees
  121. 11Paragraph 11 Repealed
  122. Regional committees
  123. 12Paragraph 12 Repealed
  124. Constitution of regional committees
  125. 13Paragraph 13 Repealed
  126. Other committees
  127. 14Paragraph 14 Repealed
  128. General provision about committees
  129. 15Paragraph 15 Repealed
  130. Terms of appointment etc
  131. 16Paragraph 16 Repealed
  132. 17Paragraph 17 Repealed
  133. 18Paragraph 18 Repealed
  134. 19Paragraph 19 Repealed
  135. 20Paragraph 20 Repealed
  136. Part 4: Procedure etc
  137. Procedure
  138. 21Paragraph 21 Repealed
  139. 22Paragraph 22 Repealed
  140. Delegation
  141. 23Paragraph 23 Repealed
  142. Application of seal and proof of instruments
  143. 24Paragraph 24 Repealed
  144. 25Paragraph 25 Repealed
  145. 26Paragraph 26 Repealed
  146. Offices
  147. 27Paragraph 27 Repealed
  148. Part 5: Funding and accounts
  149. Funding
  150. 28Paragraph 28 Repealed
  151. 29Paragraph 29 Repealed
  152. 30Paragraph 30 Repealed
  153. 31Paragraph 31 Repealed
  154. Accounts
  155. 32Paragraph 32 Repealed
  156. Part 6: Status etc
  157. Status
  158. 33Paragraph 33 Repealed
  159. Disqualification
  160. 34Paragraph 34 Repealed
  161. Freedom of information
  162. 35Paragraph 35 Repealed
  163. Public records
  164. 36Paragraph 36 Repealed
  165. Parliamentary Commissioner Act 1967
  166. 37Paragraph 37 Repealed
  167. Exemption from liability in damages
  168. Paragraph Repealed
  169. Schedule 2: Enforcement of information requirements
  170. Gas Act 1986 (c. 44)
  171. 1Paragraph 1
  172. Electricity Act 1989 (c. 29)
  173. 2Paragraph 2
  174. Postal Services Act 2000 (c. 26)
  175. 3Paragraph 3 Repealed
  176. Schedule 3: Abolition of consumer bodies: transitional provision
  177. Complaints and investigations functions of Gas and Electricity Consumer Council
  178. 1Paragraph 1
  179. 2Paragraph 2
  180. Annual reports of the Gas and Electricity Consumer Council
  181. 3Paragraph 3
  182. Complaints and investigations functions of Consumer Council for Postal Services
  183. 4Paragraph 4
  184. Annual reports of the Consumer Council for Postal Services
  185. 5Paragraph 5
  186. Schedule 4: Transfer of property etc to Council
  187. Preliminary
  188. 1Paragraph 1
  189. Contents of transfer schemes
  190. 2Paragraph 2
  191. 3Paragraph 3
  192. 4Paragraph 4
  193. Effect of transfers
  194. 5Paragraph 5
  195. 6Paragraph 6
  196. Staff
  197. 7Paragraph 7
  198. 8Paragraph 8
  199. Chargeable gains: asset to be treated as disposed of without a gain or loss
  200. 9Paragraph 9
  201. Continuity in relation to transfer of intangible assets
  202. 10Paragraph 10
  203. Corporation Tax Acts
  204. 11Paragraph 11
  205. Modification of transfer schemes after appointed day
  206. 12Paragraph 12
  207. Schedule 5: Information relating to compliance with complaints handling standards
  208. 1Paragraph 1
  209. 2Paragraph 2
  210. 3Paragraph 3 Repealed
  211. Schedule 6: Estate Agents' Redress Schemes
  212. 1Paragraph 1
  213. 2Paragraph 2
  214. 3Paragraph 3
  215. 4Paragraph 4
  216. Schedule 7: Minor and consequential amendments
  217. Estate Agents Act 1979 (c. 38)
  218. 1Paragraph 1
  219. 2Paragraph 2
  220. 3Paragraph 3 Not yet in force
  221. Gas Act 1986 (c. 44)
  222. 4Paragraph 4
  223. 5Paragraph 5
  224. 6Paragraph 6
  225. Electricity Act 1989 (c. 29)
  226. 7Paragraph 7
  227. 8Paragraph 8
  228. 9Paragraph 9
  229. Water Industry Act 1991 (c. 56)
  230. 10Paragraph 10
  231. Taxation of Chargeable Gains Act 1992 (c. 12)
  232. 11Paragraph 11 Repealed
  233. Postal Services Act 2000 (c. 26)
  234. 12Paragraph 12 Repealed
  235. 13Paragraph 13 Repealed
  236. 14Paragraph 14 Repealed
  237. 15Paragraph 15 Repealed
  238. 16Paragraph 16 Repealed
  239. 17Paragraph 17
  240. Utilities Act 2000 (c. 27)
  241. 18Paragraph 18
  242. 19Paragraph 19
  243. 20Paragraph 20
  244. Warm Homes and Energy Conservation Act 2000 (c. 31)
  245. 21Paragraph 21
  246. Criminal Justice and Police Act 2001 (c. 16)
  247. 22Paragraph 22
  248. Housing Act 2004 (c. 34)
  249. 23Paragraph 23 Repealed
  250. Schedule 8Repeals