OpenLegislation

Consumers, Estate Agents and Redress Act 2007

2007 c. 17 · Enacted 19 July 2007 · Extends to United Kingdom

Not fully up to date. 2 changes made by later legislation have not yet been written into this text, which is revised to 27 January 2026.

See the changes not yet applied
ProvisionChangeMade by
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(a)
s. 42(4)(c)words substitutedEnergy Act 2023 Sch. 17 para. 16(b)

An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.

[19th July 2007]

Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—C1

Annotations to the whole text

Modifications

C1

Act: transfer of functions (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 3(4), 134(7), 134(8) (with s. 3(5)); S.S.I. 2011/278, art. 2(a)

Contents

  1. Part 1: THE CONSUMER ADVOCACY BODIES
  2. The consumer advocacy bodies
  3. 1The consumer advocacy bodies
  4. 2The territorial committees Repealed
  5. “Consumer”, “consumer matters” and “designated consumers”
  6. 3“Consumer” and “consumer matters”
  7. 4“Designated consumers”
  8. Determining priorities
  9. 5Forward work programmes of the GCCNI
  10. 6General provision about functions of the GCCNI
  11. 6AExercise of functions of consumer advocacy bodies
  12. Annual report
  13. 7Annual report Repealed
  14. 7AAnnual report on Scottish Water related activities Repealed
  15. The core functions
  16. 8The representative function
  17. 9The research function
  18. 10The information function
  19. Powers of investigation
  20. 11General powers of investigation
  21. 12Investigation of complaints made by vulnerable designated consumers
  22. 13Investigation of complaints relating to disconnection of gas or electricity
  23. 14Reference of matters to the Gas and Electricity Markets Authority
  24. 15Reference of postal matters to OFCOM
  25. 16Investigations relating to public post offices
  26. Other functions of the consumer advocacy bodies
  27. 17Reports by the GCCNI
  28. 18Secretary of State's power to require reports
  29. 19Advice, information and guidance
  30. 19AGuidance for energy consumers
  31. 20Duty to enter into co-operation arrangements Repealed
  32. 20ADuty to enter into co-operation arrangements about Scottish Water Repealed
  33. 21Power to co-operate and give assistance Repealed
  34. 22Voluntary activities Repealed
  35. 23Supplementary powers etc Repealed
  36. Information
  37. 24Provision of information to the consumer advocacy bodies
  38. 25Enforcement by regulator of section 24 notice
  39. 26Enforcement by court of section 24 notice
  40. 27Provision of information by a consumer advocacy body
  41. 28Exemptions from requirements to provide information
  42. 29Disclosure of information
  43. Abolition of consumer bodies
  44. 30Abolition of “Energywatch” and “Postwatch”
  45. 31Designation of the Consumer Council for Water for abolition
  46. 32Transfer orders and abolition orders
  47. 33Supplementary provision about transfer and abolition orders
  48. Abolition: supplementary provision
  49. 34Compensation for loss of office
  50. 35Transfer of property etc
  51. 36Directions
  52. Alteration of the functions of Citizens Advice and Citizens Advice Scotland
  53. 37Extension of the functions of Citizens Advice and Citizens Advice Scotland
  54. 38Removal of the Council's functions in relation to Northern Ireland Repealed
  55. Representation on other consumer panels
  56. 39The Financial Services Consumer Panel Repealed
  57. 40The OFCOM Consumer Panel
  58. Provision about consumer advocacy bodies
  59. 40AGrants to consumer advocacy bodies
  60. 40BExemption from liability in damages
  61. Interpretation
  62. 41Interpretation of Part 1
  63. Part 2: Complaints handling and redress schemes
  64. Introductory
  65. 42Interpretation of Part 2
  66. Standards for handling complaints
  67. 43Standards for handling complaints
  68. 44Requirements for making regulations under section 43
  69. 45Information with respect to compliance with complaints handling standards
  70. 46Supply of information to consumers
  71. Requirements relating to redress schemes
  72. 47Membership of redress scheme
  73. 48Membership of redress schemes: supplementary
  74. 49Approval of redress schemes
  75. 50Approval of redress schemes: supplementary
  76. 51Procedure for refusing or withdrawing approval
  77. Enforcement
  78. 52Enforcement of requirements imposed under Part 2
  79. Part 3: Amendment of the Estate Agents Act 1979
  80. Estate agents' duties
  81. 53Membership of redress schemes
  82. 54Duty to keep records Not yet in force
  83. Prohibition and warning orders
  84. 55Grounds for prohibition orders
  85. 56Grounds for warning orders
  86. Investigatory powers
  87. 57Powers of entry and inspection Repealed
  88. 58Failure to produce information
  89. Part 4: Miscellaneous and general
  90. Contracts concluded away from business premises
  91. 59Contracts concluded away from business premises
  92. Subordinate legislation
  93. 60Orders and regulations
  94. 61Directions
  95. 62Parliamentary control of orders and regulations
  96. Amendments, transitional provision and repeals
  97. 63Minor, consequential and transitional provision
  98. 64Repeals
  99. General
  100. 65Extent
  101. 66Commencement
  102. 67Short title
  103. Schedule 1: The National Consumer Council
  104. Part 1: THE CONSUMER ADVOCACY BODIES
  105. Membership
  106. 1Paragraph 1 Repealed
  107. Terms of appointment and tenure of members
  108. 2Paragraph 2 Repealed
  109. 3Paragraph 3 Repealed
  110. 4Paragraph 4 Repealed
  111. 5Paragraph 5 Repealed
  112. 6Paragraph 6 Repealed
  113. Part 2: Staff of the Council
  114. The Chief Executive
  115. 7Paragraph 7 Repealed
  116. Other staff
  117. 8Paragraph 8 Repealed
  118. The Superannuation Act 1972
  119. 9Paragraph 9 Repealed
  120. Arrangements for assistance
  121. 10Paragraph 10 Repealed
  122. Part 3: Territorial, regional and other committees
  123. Constitution of territorial committees
  124. 11Paragraph 11 Repealed
  125. Regional committees
  126. 12Paragraph 12 Repealed
  127. Constitution of regional committees
  128. 13Paragraph 13 Repealed
  129. Other committees
  130. 14Paragraph 14 Repealed
  131. General provision about committees
  132. 15Paragraph 15 Repealed
  133. Terms of appointment etc
  134. 16Paragraph 16 Repealed
  135. 17Paragraph 17 Repealed
  136. 18Paragraph 18 Repealed
  137. 19Paragraph 19 Repealed
  138. 20Paragraph 20 Repealed
  139. Part 4: Procedure etc
  140. Procedure
  141. 21Paragraph 21 Repealed
  142. 22Paragraph 22 Repealed
  143. Delegation
  144. 23Paragraph 23 Repealed
  145. Application of seal and proof of instruments
  146. 24Paragraph 24 Repealed
  147. 25Paragraph 25 Repealed
  148. 26Paragraph 26 Repealed
  149. Offices
  150. 27Paragraph 27 Repealed
  151. Part 5: Funding and accounts
  152. Funding
  153. 28Paragraph 28 Repealed
  154. 29Paragraph 29 Repealed
  155. 30Paragraph 30 Repealed
  156. 31Paragraph 31 Repealed
  157. Accounts
  158. 32Paragraph 32 Repealed
  159. Part 6: Status etc
  160. Status
  161. 33Paragraph 33 Repealed
  162. Disqualification
  163. 34Paragraph 34 Repealed
  164. Freedom of information
  165. 35Paragraph 35 Repealed
  166. Public records
  167. 36Paragraph 36 Repealed
  168. Parliamentary Commissioner Act 1967
  169. 37Paragraph 37 Repealed
  170. Exemption from liability in damages
  171. Paragraph Repealed
  172. Schedule 2: Enforcement of information requirements
  173. Gas Act 1986 (c. 44)
  174. 1Paragraph 1
  175. Electricity Act 1989 (c. 29)
  176. 2Paragraph 2
  177. Postal Services Act 2000 (c. 26)
  178. 3Paragraph 3 Repealed
  179. Schedule 3: Abolition of consumer bodies: transitional provision
  180. Complaints and investigations functions of Gas and Electricity Consumer Council
  181. 1Paragraph 1
  182. 2Paragraph 2
  183. Annual reports of the Gas and Electricity Consumer Council
  184. 3Paragraph 3
  185. Complaints and investigations functions of Consumer Council for Postal Services
  186. 4Paragraph 4
  187. Annual reports of the Consumer Council for Postal Services
  188. 5Paragraph 5
  189. Schedule 4: Transfer of property etc to Council
  190. Preliminary
  191. 1Paragraph 1
  192. Contents of transfer schemes
  193. 2Paragraph 2
  194. 3Paragraph 3
  195. 4Paragraph 4
  196. Effect of transfers
  197. 5Paragraph 5
  198. 6Paragraph 6
  199. Staff
  200. 7Paragraph 7
  201. 8Paragraph 8
  202. Chargeable gains: asset to be treated as disposed of without a gain or loss
  203. 9Paragraph 9
  204. Continuity in relation to transfer of intangible assets
  205. 10Paragraph 10
  206. Corporation Tax Acts
  207. 11Paragraph 11
  208. Modification of transfer schemes after appointed day
  209. 12Paragraph 12
  210. Schedule 5: Information relating to compliance with complaints handling standards
  211. 1Paragraph 1
  212. 2Paragraph 2
  213. 3Paragraph 3 Repealed
  214. Schedule 6: Estate Agents' Redress Schemes
  215. 1Paragraph 1
  216. 2Paragraph 2
  217. 3Paragraph 3
  218. 4Paragraph 4
  219. Schedule 7: Minor and consequential amendments
  220. Estate Agents Act 1979 (c. 38)
  221. 1Paragraph 1
  222. 2Paragraph 2
  223. 3Paragraph 3 Not yet in force
  224. Gas Act 1986 (c. 44)
  225. 4Paragraph 4
  226. 5Paragraph 5
  227. 6Paragraph 6
  228. Electricity Act 1989 (c. 29)
  229. 7Paragraph 7
  230. 8Paragraph 8
  231. 9Paragraph 9
  232. Water Industry Act 1991 (c. 56)
  233. 10Paragraph 10
  234. Taxation of Chargeable Gains Act 1992 (c. 12)
  235. 11Paragraph 11 Repealed
  236. Postal Services Act 2000 (c. 26)
  237. 12Paragraph 12 Repealed
  238. 13Paragraph 13 Repealed
  239. 14Paragraph 14 Repealed
  240. 15Paragraph 15 Repealed
  241. 16Paragraph 16 Repealed
  242. 17Paragraph 17
  243. Utilities Act 2000 (c. 27)
  244. 18Paragraph 18
  245. 19Paragraph 19
  246. 20Paragraph 20
  247. Warm Homes and Energy Conservation Act 2000 (c. 31)
  248. 21Paragraph 21
  249. Criminal Justice and Police Act 2001 (c. 16)
  250. 22Paragraph 22
  251. Housing Act 2004 (c. 34)
  252. 23Paragraph 23 Repealed
  253. Schedule 8Repeals