Regulation 17C Keeping of appointmentsF1

the issue must be resolved urgently or outside the English duty-holder’s normal working hours (or both), and

to enable the issue to be so resolved, the visit must take place—

consult the customer orally or in writing to try to agree on a day to attend the premises; and

give the customer notice, orally or in writing, of when the representative will attend the premises.

the premises;

the date that the representative will attend them;

either—

if the notice specifies that the visit will be made during the morning or afternoon, at what times the F4English duty-holder regards the morning or afternoon, as the case requires, as beginning and ending.

the English service provider must pay the customer £40, if the English duty-holder gives a notice that is not in accordance with paragraph (3);

the English service provider must pay the customer £50 if—

if the English wholesaler is responsible for a breach that gives rise to a payment obligation on the English service provider under sub-paragraph (a) F6or (aa) it must pay the English service provider in accordance with regulation 17K.

the customer cancels the appointment;

the F8English duty-holder cancels the appointment by giving the customer at least 24 hours’ notice, orally or in writing, of the cancellation; or

it became impracticable, for a reason mentioned in paragraph (7), for the representative to keep the appointment, and the F9English duty-holder could not reasonably have so foreseen in time to enable it—

severe weather;

where the appointment is made by the English service provider—

where the appointment is made by the English wholesaler who is not the English service provider—